Refund & Cancellation Policy
Transparent guidelines for cancellations, refunds, and rescheduling of our pediatric consultations and workshops.
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Introduction
This policy applies to all digital services provided by Dr. Tiny Tots, including virtual pediatric consultations, live workshops, recorded workshop sessions, and downloadable educational materials. All payments are processed securely through PhonePe PG in Indian Rupees (INR).
We are committed to transparency and compliance with the Consumer Protection (E-Commerce) Rules 2020 and RBI guidelines for payment reversals.
General Principles
Payment Processing
All payments are processed via PhonePe PG. Refunds will be issued back to the original payment method used during purchase.
✓ Eligible for Refunds
- • Consultations cancelled with proper notice
- • Workshop tickets cancelled within policy timelines
- • Doctor-initiated cancellations or reschedules
- • Platform technical failures
✗ Non-Refundable
- • Digital materials once accessed/downloaded
- • No-show appointments
- • Consultations cancelled within 24 hours
- • Workshops cancelled within 72 hours
- • Workshop recordings once shared
Pediatric Consultation Policy
| Cancellation Time | Refund Amount | Credit Time Frame |
|---|---|---|
| 24+ hours before appointment Full Refund | 100% refund | 5-7 business days via PhonePe PG |
| Less than 24 hours Non-Refundable | No refund | Appointment fee forfeited |
Rescheduling Policy
- • One complimentary reschedule if requested more than 24 hours in advance
- • Additional reschedules subject to availability and may incur fees
- • Rescheduled appointments follow the same cancellation policy
Doctor-Initiated Changes
- • Full refund or complimentary reschedule
- • Customer choice of preferred resolution
- • Emergency cancellations processed within 24 hours
No-Show Policy
If you miss your appointment without prior notice, the consultation is considered consumed and no refund will be provided.
Workshop Cancellation Policy
| Cancellation Time | Refund Amount | Reason |
|---|---|---|
| 72+ hours before workshop Full Refund | 100% refund | Sufficient time for seat reallocation |
| Less than 72 hours Non-Refundable | No refund | Workshop preparations completed and limited reallocation time |
Recording Access Policy
Many workshops include access to recorded sessions and downloadable materials.
Refund Processing Timeline
Request Review & Approval
PhonePe PG Processing
Bank Settlement (Total)
Processing Notes
Refund timelines depend on your bank's processing speed. You'll receive email confirmation once the refund is initiated from our end.
How to Request a Refund
Required Information
- 1 Booking ID
Found in your confirmation email - 2 Transaction Reference
PhonePe PG transaction ID - 3 Reason for Cancellation
Brief explanation - 4 Preferred Resolution
Refund, credit, or reschedule
Contact Channels
Contact Support for Refunds
Contact details are protected against spam. Please verify to view our support email and phone number.
Special Circumstances
Medical Emergencies
We understand that medical emergencies affecting you or your child can arise unexpectedly.
- • Full refund at our discretion
- • Medical certificate may be requested
- • Expedited processing within 24-48 hours
Platform Technical Issues
If technical problems prevent you from attending or accessing content:
- • Full refund or complimentary reschedule
- • Alternative access methods provided when possible
- • Issue resolution prioritized
Digital Content & Intellectual Property
Non-Refundable Digital Content
Once you download materials or access recording links, these digital goods become non-refundable as they cannot be "returned."
Usage Restrictions
✓ Allowed
- • Personal use and learning
- • Implementing advice with your child
- • Taking notes for future reference
✗ Prohibited
- • Sharing recordings with others
- • Redistributing worksheets or materials
- • Commercial use without permission
- • Recording or screenshot of content
Policy Updates & Compliance
Policy Changes
We may update this policy from time to time to reflect changes in our services or regulatory requirements. Changes will be communicated through:
- • Email notification to registered customers
- • Website announcement for 30 days
- • Updated effective date at the top of this page
Regulatory Compliance
This policy complies with:
- • Consumer Protection (E-Commerce) Rules 2020
- • RBI guidelines for payment reversals
- • PhonePe PG merchant policies
- • Goods & Services Tax (GST) regulations
For disputes not resolved through our support channels, please refer to our Terms & Conditions for information about dispute resolution procedures.